1. Introduction

This website (“Website”) is operated by Meru Senior Living Private Limited (“Meru”, “we”, “us”, “Company”). By accessing our Website or purchasing our nutraceutical products, supplements, or related wellness services (“Products” or “Services”), you agree to these Terms of Service (“Terms”).

If you do not agree, please do not use our Website; your continued usage shall be considered acceptance of these Terms. We may update these Terms from time to time. Any changes will be posted here, and your continued use of the Website signifies your acceptance of the updated Terms.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase or use our Products and Services.

By using our Website, you confirm that:

●     You meet this requirement, and

●     You have the legal capacity to enter into a binding contract.

 

3. Use of Website & Services

You agree to use our Website and Services only for lawful purposes and in accordance with these Terms. You must not:

●     Copy, distribute, resell, or exploit any part of our Website, Products, or content without written permission.

●     Use the Website or its content in violation of intellectual property laws.

●     Misuse our Products contrary to label instructions or applicable regulations.

●     Share or transfer your account or password-your account access is solely your responsibility.

We reserve the right to suspend or terminate access if we detect misuse or violation of these Terms.

4. Products, Pricing & Payments

●     All product descriptions, pricing, offers, and payment methods are listed on our Website.

●     Prices may change at our discretion without prior notice.

●     We may limit, refuse, or cancel orders based on inventory, suspected fraud, or regulatory restrictions.

●     Payments must be made only via approved methods on our Website. ● All purchases are subject to applicable taxes.

Refunds are governed by our Refund & Returns Policy.

5. Product Information, Safety & Disclaimers

a. General Information

All product information on this Website-including nutrition details, usage instructions, blogs, guides, and marketing content-is provided for general wellness and educational purposes. We strive to ensure accuracy but do not guarantee completeness, efficacy for your specific needs, or freedom from typographical errors.

b. No Medical Claims

●     Our Products are not intended to diagnose, treat, cure, or prevent any disease.

●     Nothing on this Website constitutes medical, nutritional, therapeutic, or professional health advice.

●     Individual results may vary.

●     Always read labels carefully before use.

 

c. Consultation Requirement

You should consult a qualified physician, nutritionist, or healthcare provider before using any supplement-especially if you:

●     Are pregnant, breastfeeding

●     Have a medical condition

●     Are taking prescription medication

Your reliance on any information provided by us is at your own risk.

d. Product Availability & Modifications

We may update formulations, packaging, or ingredients without notice to improve quality and comply with regulations.

6. Third-Party Links

Our Website may contain links to third-party websites or services. These are provided for convenience only. We do not endorse or control third-party sites and are not responsible for their content, accuracy, privacy practices, or actions.

Any dealings with third parties are solely between you and that third party. We are not liable for any loss or damage arising from such interactions.

7. User Content & Feedback

If you submit reviews, feedback, testimonials, suggestions, or other content (“User Content”), you grant us a worldwide, royalty-free, perpetual licence to use, reproduce, modify, publish, and distribute such content across any media.

You confirm that your User Content:

●     Is accurate and lawful

●     Does not infringe third-party rights

●     Does not contain harmful code or inappropriate material

You are solely responsible for your User Content. We are not liable for content posted by you or others.

8. Personal Information

Your submission and use of personal data through the Website is governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your information.

9. Prohibited Uses

You agree not to use our Website or Services to:

●     Break any applicable laws or regulations

●     Violate or misuse our intellectual property

●     Harass, abuse, or harm any individual

●     Upload malicious code, viruses, or harmful scripts

●     Disrupt Website security, infrastructure, or operations ● Collect or misuse personal data of other users

 

We may suspend or terminate your access if you engage in prohibited conduct.

10. Warranties & Limitation of Liability

a. No Warranties

Our Website, Products, and Services are provided “as is” and “as available”, without warranties of any kind, express or implied. We do not guarantee that:

●     The Website will operate without interruption or errors

●     Product results will meet your expectations

●     Content will always be current or accurate

 

b. Limitation of Liability

To the maximum extent permitted by law, Meru and its directors, employees, partners, and agents are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

●     Use of or inability to use our Products or Website

●     Reliance on information provided

●     Any errors, delays, or omissions

●     Third-party actions or services

Your sole remedy is to discontinue using our Website and Products.

 

11. Indemnification

You agree to indemnify, defend, and hold harmless Meru, its affiliates, employees, and officers from any claims, liabilities, damages, losses, or legal fees arising out of your:

●     Breach of these Terms

●     Violation of any law

●     Infringement of intellectual property or third-party rights

●     Misuse of our Website or Products

 

12. Termination

We may suspend or terminate your access at our discretion if you violate these Terms or applicable law. Your obligations under these Terms will survive termination.

You may discontinue use at any time by ceasing to access the Website.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

14. Contact Us

For any questions about these Terms, please contact us at: support@meruactivs.com

 

Grievance officer: The name and contact details of the Grievance Officer to handle any complaints in relation to the sale of Products or use of this Website are provided below:

Customer Redressal Officer

Kalpesh Patel

Email: kalpesh@merulife.com

Phone: +91 98211 82413

Address:

E/1106, Raj Legacy, LBS Road Opp. Suryanagar, 
Vikhroli (W) Mumbai, Maharashtra India - 400083

Time: Monday-Saturday (From 10 am to 7 pm)

 

Last updated on 17 Dec, 2025