1. Introduction

This website (“Website”) is operated by Meru Senior Living Private Limited (“Meru”, “we”, “us”, “Company”). By accessing our Website or purchasing our nutraceutical products, supplements, or related wellness services (“Products” or “Services”), you agree to these Terms of Service (“Terms”).

If you do not agree, please do not use our Website; your continued usage shall be considered acceptance of these Terms. We may update these Terms from time to time. Any changes will be posted here, and your continued use of the Website signifies your acceptance of the updated Terms.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase or use our Products and Services.

By using our Website, you confirm that:

●     You meet this requirement, and

●     You have the legal capacity to enter into a binding contract.

 

3. Use of Website & Services

You agree to use our Website and Services only for lawful purposes and in accordance with these Terms. You must not:

●     Copy, distribute, resell, or exploit any part of our Website, Products, or content without written permission.

●     Use the Website or its content in violation of intellectual property laws.

●     Misuse our Products contrary to label instructions or applicable regulations.

●     Share or transfer your account or password-your account access is solely your responsibility.

We reserve the right to suspend or terminate access if we detect misuse or violation of these Terms.

4. Products, Pricing & Payments

●     All product descriptions, pricing, offers, and payment methods are listed on our Website.

●     Prices may change at our discretion without prior notice.

●     We may limit, refuse, or cancel orders based on inventory, suspected fraud, or regulatory restrictions.

●     Payments must be made only via approved methods on our Website. ● All purchases are subject to applicable taxes.

Refunds are governed by our Refund & Returns Policy.

5. Product Information, Safety & Disclaimers

a. General Information

All product information on this Website-including nutrition details, usage instructions, blogs, guides, and marketing content-is provided for general wellness and educational purposes. We strive to ensure accuracy but do not guarantee completeness, efficacy for your specific needs, or freedom from typographical errors.

b. No Medical Claims

●     Our Products are not intended to diagnose, treat, cure, or prevent any disease.

●     Nothing on this Website constitutes medical, nutritional, therapeutic, or professional health advice.

●     Individual results may vary.

●     Always read labels carefully before use.

 

c. Consultation Requirement

You should consult a qualified physician, nutritionist, or healthcare provider before using any supplement-especially if you:

●     Are pregnant, breastfeeding

●     Have a medical condition

●     Are taking prescription medication

Your reliance on any information provided by us is at your own risk.

d. Product Availability & Modifications

We may update formulations, packaging, or ingredients without notice to improve quality and comply with regulations.

6. Third-Party Links

Our Website may contain links to third-party websites or services. These are provided for convenience only. We do not endorse or control third-party sites and are not responsible for their content, accuracy, privacy practices, or actions.

Any dealings with third parties are solely between you and that third party. We are not liable for any loss or damage arising from such interactions.

7. User Content & Feedback

If you submit reviews, feedback, testimonials, suggestions, or other content (“User Content”), you grant us a worldwide, royalty-free, perpetual licence to use, reproduce, modify, publish, and distribute such content across any media.

You confirm that your User Content:

●     Is accurate and lawful

●     Does not infringe third-party rights

●     Does not contain harmful code or inappropriate material

You are solely responsible for your User Content. We are not liable for content posted by you or others.

8. Personal Information

Your submission and use of personal data through the Website is governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your information.

9. Prohibited Uses

You agree not to use our Website or Services to:

●     Break any applicable laws or regulations

●     Violate or misuse our intellectual property

●     Harass, abuse, or harm any individual

●     Upload malicious code, viruses, or harmful scripts

●     Disrupt Website security, infrastructure, or operations ● Collect or misuse personal data of other users

 

We may suspend or terminate your access if you engage in prohibited conduct.

10. Warranties & Limitation of Liability

a. No Warranties

Our Website, Products, and Services are provided “as is” and “as available”, without warranties of any kind, express or implied. We do not guarantee that:

●     The Website will operate without interruption or errors

●     Product results will meet your expectations

●     Content will always be current or accurate

 

b. Limitation of Liability

To the maximum extent permitted by law, Meru and its directors, employees, partners, and agents are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

●     Use of or inability to use our Products or Website

●     Reliance on information provided

●     Any errors, delays, or omissions

●     Third-party actions or services

Your sole remedy is to discontinue using our Website and Products.

 

11. Indemnification

You agree to indemnify, defend, and hold harmless Meru, its affiliates, employees, and officers from any claims, liabilities, damages, losses, or legal fees arising out of your:

●     Breach of these Terms

●     Violation of any law

●     Infringement of intellectual property or third-party rights

●     Misuse of our Website or Products

 

12. Termination

We may suspend or terminate your access at our discretion if you violate these Terms or applicable law. Your obligations under these Terms will survive termination.

You may discontinue use at any time by ceasing to access the Website.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

14. Contact Us

For any questions about these Terms, please contact us at: support@meruactivs.com

Grievance officer: The name and contact details of the Grievance Officer to handle any complaints in relation to the sale of Products or use of this Website are provided below:

Customer Redressal Officer

Kalpesh Patel

Email: kalpesh@merulife.com

Phone: +91 98211 82413

Address:

E/1106, Raj Legacy, LBS Road Opp. Suryanagar, 
Vikhroli (W) Mumbai, Maharashtra India - 400083

Time: Monday-Saturday (From 10 am to 7 pm)

15. PROGRAMME TERMS (90-DAY FATTY LIVER HEALTH PROGRAMME)

15.1 Application. These Programme Terms apply to any purchase of the "50+ Liver Forward" 90-Day Fatty Liver Health Programme (the "Programme"). They form part of these Terms of Service. Where these Programme Terms conflict with any other part of these Terms or with our Refund & Returns Policy, these Programme Terms prevail for Programme purchases only. By enrolling in the Programme you confirm that you have read and accept these Programme Terms.

15.2 What the Programme is. The Programme is a 90-day nutrition and supplementation support programme comprising: one initial assessment consultation, twelve weekly follow-up consultations and one exit consultation with a clinical dietitian engaged by us; a personalised nutrition plan and maintenance plan; a three-month supply of Meru Activs Phospholipids Fatty Liver Support capsules; two home-collected blood panels (baseline and Week 12); and WhatsApp reminders and support. The Programme runs for 90 days from the date of your initial assessment consultation, preceded by a setup period of approximately seven days.

15.3 What the Programme is not. The Programme provides nutrition guidance and lifestyle support only. It is not medical treatment, diagnosis or a substitute for care from your physician. Our dietitian will not diagnose any condition, prescribe, change or stop any medication, or interpret imaging. Blood reports are shared with you for your information and for discussion with your own doctor. The Fatty Liver Support capsules are an FSSAI nutraceutical and are not intended to diagnose, treat, cure or prevent any disease. You must continue all medication prescribed by your doctor and consult your doctor before making any change to it.

15.4 Eligibility and your declaration. The Programme is offered only to persons aged 50 years or above. It is not offered to persons who are pregnant, lactating or trying to conceive; who have a soy allergy; or who have been diagnosed with cirrhosis, significant fibrosis, viral hepatitis or autoimmune liver disease. If you use insulin or sulfonylureas or warfarin, have kidney disease or elevated creatinine, have a history of an eating disorder, or have any active symptom listed on the Programme page, you must obtain your doctor's approval before enrolling. By enrolling you declare that the health information you give us is complete and accurate to the best of your knowledge and that you meet the eligibility criteria. We rely on that declaration. We may decline or discontinue your enrolment, with a refund under 15.8, if information you provide indicates the Programme is not suitable for you.

15.5 A note on outcomes. The Programme is designed and guided by qualified dietitians, based on established nutritional science. Health outcomes vary from person to person depending on factors such as existing medical conditions, medication, lifestyle, genetics and, most importantly, how consistently the Programme's guidance is followed. Meru Activs and its dietitians are committed to providing accurate, science-based guidance throughout the Programme. The Programme's success is a partnership: we provide the plan, expertise and support, and the results achieved depend significantly on your adherence to the recommendations shared during consultations. Some blood markers may change within 90 days and some may not. The Programme does not guarantee any specific medical outcome, change in any blood marker, weight or symptom, and no statement on our website, in a consultation or in Programme material should be read as such a guarantee. The Programme is not a substitute for medical diagnosis or treatment. If you have a pre-existing condition, consult your physician before and during the Programme.

15.6 Consultations, scheduling and missed calls. Consultations are delivered by telephone or video during our published hours (currently Monday to Friday, 11 am to 4 pm IST) in a fixed weekly slot agreed at setup. If you cannot attend a scheduled consultation, tell us at support@meruactivs.com or on WhatsApp at least 24 hours in advance and we will reschedule it within the same or following week, subject to availability. A consultation missed without notice may be rescheduled once per Programme; further consultations missed without notice are forfeited. Consultations cannot be carried past the end of the Programme period, except that we may extend the Programme by up to two weeks at our discretion where a delay is caused by us or by the laboratory. We will make reasonable efforts to keep you with the same dietitian throughout, but may substitute a dietitian of equivalent qualification if needed.

15.7 Blood tests and third parties. Home sample collection and laboratory testing are carried out by an accredited third-party diagnostic laboratory and its phlebotomists. We arrange these on your behalf. Sample collection, test methodology, accuracy and report timelines are the responsibility of the laboratory, and we are not liable for a delayed, failed or repeated collection or for laboratory error, though we will help you resolve any such issue. If a baseline result is delayed, your assessment consultation will go ahead and the comparison will be provided once the report is available. Blood tests are only available at addresses served by the laboratory; if your address cannot be served, we will tell you before your Programme starts and you may withdraw under 15.8.

15.8 Fees, changes of mind and refunds. The Programme fee is a single upfront payment for the full Programme and is shown at checkout. Where EMI options are shown, they are offered by your card issuer or payment provider on their terms. The Programme is sold as a bundle; its components are not sold or refunded separately. The refund rules for the Programme are:
(a) Full refund, no deductions, if you request it at support@meruactivs.com before your initial assessment consultation takes place and the Fatty Liver Support capsule pack is unopened. We will arrange collection of the unopened pack; the refund is released once it reaches us with the seal intact. A blood sample already collected does not reduce the refund.
(b) Once the capsule pack has been opened, or once your initial assessment consultation has taken place, the Programme fee is non-refundable, except as set out in (c).
(c) If we cancel your enrolment, cannot serve your address, or cannot deliver the Programme substantially as described, you receive a full refund.
Approved refunds are issued to the original payment method within 7 to 15 business days. The general Refund & Returns Policy does not apply to the Programme except as stated here.

15.9 Health data, call notes and consent. To deliver the Programme we collect and process health information, including your blood reports, weight and waist measurements, medication and medical history, and notes of your consultations. At setup we will ask for your specific consent to (i) record notes of each consultation and hold them in a single Programme record, and (ii) share the information needed for testing with the laboratory. You may withdraw consent at any time by writing to support@meruactivs.com, in which case we may be unable to continue the Programme. We use this information only to deliver the Programme, to keep a record of your care within it, and as otherwise stated in our Privacy Policy. We do not sell it or use it for advertising. You may request a copy or deletion of your Programme record after the Programme ends, subject to any retention required by law.

15.10 Your responsibilities. You agree to inform us and your doctor promptly of any new symptom, diagnosis or change in medication during the Programme; to stop taking the capsules and contact your doctor if you experience an adverse reaction; and to keep your doctor informed that you are on the Programme.

15.11 Our right to discontinue. We may end your enrolment, with a refund under 15.8(c), if in our reasonable judgement continuing would be unsafe for you, if you provide materially inaccurate health information, or if you behave abusively towards our staff or contractors.

15.12 Communications. By enrolling you agree to receive Programme-related calls, WhatsApp messages and emails from us and our dietitian for the duration of the Programme. You can opt out of reminder messages at any time by replying STOP on WhatsApp; scheduling and safety messages will continue until the Programme ends.

15.13 Cohort pricing. Early-bird or founding-cohort prices are limited in number and time and may be withdrawn without notice once the stated places are filled. A price paid is not adjusted if the price later changes.

^Health information you provide when you enrol in a Meru Activs programme, including blood test results, body measurements, medical history and consultation notes. This is used only to deliver that programme and is shared only with the diagnostic laboratory that carries out your tests.

16. Promotional Gift Card Terms and Conditions

16.1 Promotional gift cards may be redeemed only against a minimum order value of ₹2,000.

16.2 The minimum order value refers to the eligible product subtotal, excluding shipping charges, taxes and other fees.

16.3 Each promotional gift card is linked to the customer account or customer ID to which it was issued. It cannot be transferred, resold or redeemed by another customer.

16.4 Each promotional gift card may be used only once. Any unused balance will be forfeited after redemption.

16.5 Promotional gift cards cannot be combined with coupon codes, promotional codes or other manually entered discount codes.

16.6 Promotional gift cards are valid for six months from the date of issue, subject to applicable law. Where applicable law requires a longer validity period, the legally required period will apply.

16.7 Promotional gift cards cannot be exchanged for cash, refunded, reissued or replaced once expired.

16.8 If an order placed using a promotional gift card is cancelled, returned or refunded, the gift card will not be reissued unless required by applicable law.

16.9 Meru Activs reserves the right to cancel or deactivate a promotional gift card where misuse, fraud or a breach of these terms is suspected.

16.10 These terms are in addition to the general Terms of Service and applicable promotional offer terms.

Last updated on 6th October 2026