Refund policy

1. Pricing

All our product prices are clearly displayed on our website and are quoted in INR. We reserve the right to update prices at any time without prior notice. The price shown at checkout is the final price you pay, inclusive of any applicable taxes unless stated otherwise.

2. Payments

Payments must be made through the authorised payment methods listed on our website. You are responsible for any applicable taxes, fees, or payment-gateway charges required by your bank or provider.

3. Returns & Refunds

Because nutraceutical products are consumables, we follow strict safety and hygiene protocols: 

Eligibility for Refunds

     We do not accept returns. And we process refunds in bonafide cases. You may request a refund within 30 days of delivery for unopened, unused, and sealed products only.

     Products that have been opened, tampered with, partially used, or damaged due to mishandling are not eligible for refund.

     Trial packs, sample sizes, discounted bundles, and promotional items are non-refundable.

 

How to Request a Refund

To initiate a return or refund, please email support@meruactivs.com with:

     Your order ID

     Product details

     Reason for return (optional but helpful)

     Clear photos of the unopened product and packaging

 

Our team will review your request within 2–4 business days.

Refund Processing

Once approved:

     Refunds will be issued to your original payment method.

     Processing time is typically 7–15 business days, depending on your bank.

     Shipping and handling charges are non-refundable.

 

4. Damaged or Incorrect Products

If you receive a damaged, expired, or incorrect item, please notify us within 48 hours of delivery with photos/video evidence, and we will arrange a replacement at no additional cost.

5. Changes to This Policy

We may modify this Refund & Returns Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

6. Contact Us

For any questions or support, reach out to us at support@meruactivs.com.

Last updated on 6 Dec, 2025